iEnterprise®
Streamline Digital • 2024
CASE SUMMARY
iEnterprise is a subsidiary of Streamline LLC and I joined the internal team to produce the enterprise mobility tool. It’s a tool for tracking device overall health, applying diagnostics, and Jamf integration.
Just like with every project, we kicked off with a meeting involving myself and other team players.
After the kickoff meeting, I was tasked with designing the user experience for the Dashboard, Smart Support (Diagnostics feature), and Jamf integration.
Mission STATEMENT
Create a mobile device management (MDM) tool for tracking, and diagnosing Apple devices with the possibility to integrate Jamf.
Goal
The goal is to track and diagnose device general health.
Project Highlights
CLIENT
Streamline Digital
TEAM
MDM Architecture (Managing Director), Product Owner, Automation Engineer, Software Engineer
RESPONSIBILITIES
Stakeholder Interview
Tiers of Support
Business Goals
User Research (IDI)
Demographics
Target User
User Goals
User Needs
Value Proposition
Product & User
Interface Design
Interaction Design
Prototyping
Usability Testing
Demographics
Tasks
Results
Stakeholder interview
The company managing director (MDM Architect, also company owner) presented us with a rough draft of the dashboard on PowerPoint.
We discussed how to improve upon the original draft and make it functional and user-friendly. We also talked about Smart Support and the tiers of support escalation.
Finally, we discussed the project roadmap, milestones, deliverables, and how impactful we can be to potential investors.
Tiers of support (MDM)
BUsiness goals
One of the goals we needed to achieve is a functional demo (Prototype) to showcase at an event in Amsterdam, Netherlands.
Secondly, the prototype must demonstrate its market viability to impress potential investors and secure a 60% increase in capital investment.
“Achieving this could increase the capital investment by 60%.” — Managing Director
Intelligent device tracking, and issue resolution
User research
Work commenced and I spearheaded the user research to uncover three essential factors about the user.
We needed to identify the target user, their needs and goals.
Demographics
Target User
User Needs
#1 Track Device Overall Health
#2 Track business volumes
#3 Filter devices by time, location, use case and device model
#4 Diagnose devices for errors and issues
#5 Integrate Jamf into product
User Goals
#1 Devices function optimally
#2 Devices function reliably
#3 Identify potential errors or issues
#4 Increasing security and facilitating scalability
Device diagnostics with Real resolution
Value Proposition
Product
User
User Interface
#1 Dashboard
#2 Applying Filters
#3 Smart Support
#4 Diagnostic result
#5 Jamf Integration
Interaction Design
Diagnostics with Support Escalation
Prototype w/Figma
Usability Testing
Demographics
Tasks
#1 How difficult was it to correspond devices to there color-coded segments in the chart?
#2 How do you feel about the time filter being constrained to 24 hours?
#3 What satisfied you the most about the whole experience?
#4 What dissatisfied you the most about the whole experience?
Results
Task #1 How difficult was it to correspond devices to there color-coded segments in the chart?
3 out of 4 participants said they were able to correspond easily.
Task #2 How do you feel about the time filter being constrained to 24 hours?
2 out of 4 participants suggested adding up to a month.
“24 hours is good enough, but it’s quite a routine for me to track up to a month”
Task #3 What satisfied you the most about the whole experience?
-
“Seeing the charts update in real-time”
-
“I don’t have to wait for the diagnosis to end before I can cancel it”
-
“I find it satisfying how accessible the time filter is without a dropdown menu”
-
“The recent dropdown menu when searching for a device in Smart Support is great”
Task #4 What dissatisfied you the most about the whole experience?
-
“I think it’s hard to find devices that are marked as lost”
-
“There are instances in the prototype when I click a button and nothing happens”
-
“When I click an empty space in the prototype I see blue highlights pop up and fade away in random areas”
-
“I can’t sort devices by name, serial number, model number, and last online”
Impact
🤖 Demo (Prototype)
We successfully created the prototype and made it clickable. We considered every essential functionality as if it were a finished product.
After the prototype was created, we tested it for usability and functionality. And the overall score from the testing was positive.
🪙 Funds
During the demo walkthrough in Amsterdam, the prototype garnered a lot of positive impressions and thus achieved the second goal outlined in the stakeholder interview.
We were able to secure 60% of the capital investment.
“The event was very successful, and I thank everyone for your contribution” — Managing Director (Also Company Owner)