Self Service®

STREAMLINE DIGITAL • 2023

CASE SUMMARY

Streamline Digital, a Mobile Device Management (MDM) company based in Bothell, WA hired me as a UX Designer to design the user experience for their B2B Apple device enrollment tool (Self Service). The goal is to have a tool that enrolls Apple devices for mobile device management.

I was involved in meetings with the company owner (MDM Architecture), EMM Platform Engineer, Automation Engineer, Software Engineer, and other team players. We discussed the product’s context of existence and requirements.

PROBLEM STATEMENT

Design a tool that empowers users to enroll Apple devices for Mobile Device Management (MDM).

Requirement

“I want the interface for this tool to be native to the MacOS” — (MDM Architecture)

Key Highlights

CLIENT

Streamline Digital

Team

MDM Architecture (Company Owner), Product Owner, Automation Engineer, Software Engineer

Role(s)

Stakeholder Interview
User Research (IDI)
Information Architecture (AI)
User Flows
Systems Thinking
Interface Design (Outcome)

Stakeholder Interview

The meeting to kick off the project included myself, the business owner (MDM Architect), the Product Owner, the Automation Engineer, the Software Engineer, and other team players. During the meeting, we discussed three key important distinctions of the project: the product, client, and user.

We first defined the product by asking relevant questions about it, such as its goal, users, and what constitutes success.

Product & CLEINT

Streamline is the business and Self Service is the MDM tool New Black (A commerce platform) needed to enroll their inventory of Apple devices (iMacs, iPads, iPhones, and Macbooks)

User Research

We conducted research to identify user needs and goals.

Needs

#1 Enroll device by serial number

#2 Assign to Use Case

#3 Add Device to Group

#4 Generate Link or QR Code

#5 Set a Password to Avoid Open Enrollment

#6 Invite Users by Email to Enroll

Goals

The purpose of the tool is to have a user-initiated experience to enroll devices for Mobile Device Management.

Information Architecture

We then used the data from the stakeholder interview and user research to synthesize an information architecture. The purpose is to have a higher level of understanding of the product user experience.